Returns & Exchanges

As an online retailer we understand how hard it is to how something will look in to you try it on, therefore we accept returns and exchanges up to 14 days from receipt of your parcel

Please allow up to 5 working days for your refund to be fully processed after we receive it

We will not cover for any charges occurred when returning your item unless there is a fault with the item

We can only offer credit note for sale items which have been returned

 

How to make a return/exchange:

  1. Handle and repackage the items with care.
  2. Any items received not in their original condition will not be refunded this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
  3. Fill in the form in the attachment or download HERE.
  4. Include the REFF number given on the form on your parcel so that we know who has returned it.
  5. If you are exchanging please don’t forget to state witch item to wish to exchange with.
  6. Please return to PO box…
  7. We always recommend returning your items via a recorded service as we unfortunately can’t be held responsible for any items that do not reach us.

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