FAULTS & FAILURES
There is a major failure with a product when: you would not have purchased it had you known about the problem/it is significantly different from the description/sample or demonstration you were shown/it is substantially unfit for its normal purpose/it is unsafe.
For purchases with major failures you may reject the goods and get a refund or an identical replacement.
Minor failures include small problems with products that do not fit into the major failure categories, for example, loose threads on clothing or poor fastenings. For minor failures please refer to our REFUND POLICY.
CHANGE OF MIND RETURNS
We accept returns and exchanges for change of mind purchases. You have 14 days to refund the product if the product is refunded along with a completed returns form. For returns label or address please refer to the refund policy page.
PURCHASES & PAYMENT
Customers must provide SWIMMR with complete and accurate details when making purchases. SWIMMR is not liable if we are given an incorrect delivery address at the time of purchase or returned goods. Any additional expenses in correcting the order are the responsibility of the customer and liable to pay for the item if the order is sent to an incorrect address provided by the customer.
All of our prices are in UK GBP, SWIMMR is not responsible for varying currency conversion rates charged by customers’ banks.
Customers will receive an invoice confirming the order once SWIMMR receives payment either through Credit/Debit Card, PayPal or Afterpay. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout. SWIMMR uses the Fat Zebra Online Payment Gateway for all online credit card transactions. Fat Zebra is a PCI-DSS Certified Gateway. Your credit card number cannot be viewed by SWIMMR or any third party.
We take a firm stance against credit card fraud. If your transaction is flagged in our system (suspected fraud), we will check your order by phoning you on the given number or email to ensure that the purchase has been made by the credit card holder. If a order is place with fraudulent details or payment methods (use another person’s details within consent) SWIMMR will report all transaction information to the police and banking authorities within 24 hours and your account will be suspended indefinitely.
Orders are processed on business days (Monday through Friday) excluding public holidays in UK. Customers will be provided with tracking numbers once orders are shipped out. For shipping times & costs, please see our SHIPPING INFORMATION page.
After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract.
Orders may be cancelled at any time due to an inability to authorise a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by SWIMMR. In addition, SWIMMR reserves the right to decline or cancel any such orders.
Customers can be charged for buying & importing product into their country. SWIMMR does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note SWIMMR does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact DHL Express & your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country. We recommend contacting your local customs office prior to ordering product online, so you are not surprised by any unexpected charges.